Our Staff 

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Staff will ensure that each child or young person is treated as a respected individual who can exercise privacy in as many areas of their life as possible. Staff will consider the need to safeguard their welfare and act in strict accordance with their placement plan. 

 

We recognise the intrinsic value of each child or young person. Children and young people are respected as individuals, we respect their uniqueness and their individual needs. This encourages children to keep their sense of personal heritage, identity, and community. 

 

We will support and enable the children & young people accommodated with us to make their own decisions with minimal need for reference to others in agreement with their placement plan whilst always ensuring their safety. 

 

Our staff will ensure that opportunities exist for each child or young person to exercise choice in as many aspects of their daily lives as possible. This need for choice will be balanced with the need to safeguard and maintain welfare. 

 

Children and young people will be given the same rights as individuals living in the community. Tower House supports Article 42 of the ‘United Nations Convention on the Rights (and Responsibilities) of the Child’ see www.unicef.org.uk.  The children and young people who stay with us will be given information about this. 

 

In recognition that young people are children first; those accommodated with us will be encouraged and supported to realise personal potential and abilities in all aspects of life. 

 

Where a child or young person expresses an interest, staff will discuss and support them in meeting their spiritual beliefs/requirements. Where appropriate, members of staff will refer the child or young person to those who are better placed to offer this support. We have respect for all religions and belief systems. 

 

We will ensure that the services and facilities of the home are accessible and available to all. The service provided by our staff should not judge children and young people’s circumstances, backgrounds, and lifestyles. It should not discriminate on the grounds of race, culture, language, religious beliefs, gender, sexuality, or disability. Individuality will be valued. A commitment to treat young people fairly.

 

We will promote quality services that are based on agreed standards and meet legal and good practice requirements. A commitment to ensure that staff working with children and young people will do what they say they do.

 

We are fully committed to listening to children and young people and helping them express their wishes and needs in whatever way is best suited to the individual child or young person.

 

We will treat all personal information in confidence. The team is committed to only sharing personal information with other professionals about a young person on a ‘need to know basis’, balancing the need to protect with being able to provide a good service.

Staff are NVQ level trained with numerous years of experience working with young people and dealing with challenging behaviour. All staff have also undergone training to meet our client group's varying demands. They are trained to deal with individuals with challenging behaviour and complex needs.

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